15 Best Cloud-Based Call Center Software For Businesses

Cloud-based call center software has become essential for businesses of all sizes seeking to enhance customer satisfaction and streamline their customer service operations. Unlike on-premise hardware and software, cloud-based call center software enables businesses to manage customer interactions through a secure, web-based platform accessible from anywhere in the world. With features like automatic call routing, IVR, call recording, analytics, and reporting, cloud-based call center software improves efficiency, reduces costs, and increases customer retention. This article provides an overview of 15 of the best cloud-based call center software options for businesses.

Why Should Modern Businesses Use Cloud-Based Call Center Software?

Modern businesses are always looking for ways to improve their customer service operations and enhance the customer experience. One tool that has become increasingly popular for achieving these goals is cloud-based call center software. This software provides businesses with a range of benefits that can help them better serve their customers and improve their bottom line.

Firstly, cloud-based call center software is incredibly flexible and scalable. It allows businesses to easily add or remove agents and adjust call routing rules as needed. This means that businesses can quickly respond to changes in call volume or staffing needs, ensuring that their customers always receive prompt and effective support.

Another benefit of cloud-based call center software is its cost-effectiveness. Because it is hosted in the cloud, businesses do not need to invest in expensive on-premise hardware and software. This allows businesses, especially small or medium-sized ones, to save a significant amount of money.

Moreover, cloud-based call center software provides businesses with access to a range of advanced features and tools such as automatic call distribution, interactive voice response (IVR) systems, call recording, analytics, and reporting. These features can help businesses better understand their customers’ needs and preferences, and enable them to provide personalized and efficient support.

Cloud-based call center software is highly secure and reliable. Cloud-based providers typically have robust security measures in place to protect their customers’ data and ensure uptime, allowing businesses to trust that their customer interactions are being managed in a safe and secure manner.

Aircall is a cloud-based call center software that offers a range of features and capabilities designed to help businesses provide exceptional customer service. One of the standout features of Aircall is its flexibility – the platform can be used by businesses of all sizes, in any industry, and can be easily customized to meet the specific needs of each business.

With Aircall, businesses can easily manage their call center operations from anywhere in the world. The platform offers advanced features such as automatic call distribution, call queuing, IVR, call recording, and real-time analytics.

Aircall Is Our Choice of Top Cloud-Based Call Center Software for Modern Businesses

One of the reasons why we believe Aircall is the leading software for cloud-based calls is its ease of use. The platform is highly intuitive and can be set up in minutes, without any technical expertise required. Aircall also integrates seamlessly with a range of third-party tools and applications, such as CRM platforms and productivity tools, making it an essential tool for businesses looking to streamline their workflows.

Another reason why Aircall stands out is its exceptional customer support. The Aircall team is dedicated to helping businesses succeed, and offers 24/7 support to ensure that businesses can quickly and easily resolve any issues they encounter. This level of support is critical for businesses that rely on their call center operations to drive revenue and provide excellent customer service.

Here are the top 5 reasons why we believe that Aircall is the leading software for cloud-based calls:

1. Flexibility
2. Advanced Features
3. Ease of Use
4. Seamless Integrations
5. Exceptional Customer Support

Zendesk is a software company that provides customer support and engagement solutions for businesses of all sizes. It was founded in 2007 and is based in San Francisco, California. The company’s business focus is to help businesses improve their customer support and engagement by providing them with a range of tools and features that enable them to manage customer interactions across multiple channels, including email, phone, chat, social media, and more. The company aims to make it easy for businesses to deliver great customer service, build stronger relationships with their customers, and ultimately grow their business. Zendesk provides a suite of software solutions, including a ticketing system, knowledge base, live chat, customer feedback tools, and analytics. These tools are designed to help businesses manage and track customer interactions, provide self-service support, and gain valuable insights into customer behavior and preferences.

Founded in 2015, CloudTalk is based in Bratislava, Slovakia, and has grown to serve thousands of clients globally. One of the key benefits of using CloudTalk is its flexibility. The software can be integrated with a range of third-party applications, such as CRMs, eCommerce platforms, and helpdesk tools, allowing businesses to create a unified communication system that meets their specific needs. CloudTalk is a versatile and reliable communication software that helps businesses improve their customer communication and drive growth. With a range of features, integrations, and pricing plans, CloudTalk is a popular choice for businesses looking to streamline their communication processes and enhance customer satisfaction.

Founded in 2005, 3CX is based in Europe and has offices in the United States, Europe, and Asia. 3CX offer a software-based communication system that is cost-effective and scalable for businesses. 3CX provides a complete communication system that includes features such as video conferencing, web conferencing, chat, call center, and more. The system is available on-premise or in the cloud, and it can be easily integrated with other applications such as CRM and ERP systems. With its cost-effective and scalable system, 3CX has become a popular choice for businesses looking to improve their communication capabilities.

Twilio Flex is a cloud-based contact center software platform designed to help businesses efficiently manage their customer interactions. The company was founded in 2008 and is based in San Francisco, California. Twilio Flex provides businesses with the ability to integrate with existing CRM and backend systems, making it easier to manage customer data and interactions. The platform is also designed to be highly scalable, so it can easily grow and adapt to meet the changing needs of businesses. Some of Twilio Flex’s clients include Lyft, Airbnb, and ING Bank. The platform has been praised for its flexibility and ease of use, as well as its ability to provide businesses with real-time insights into their customer interactions.

Bitrix24 is a business software that provides various tools for companies to manage their operations, including communication, project management, customer relationship management, and more. Bitrix24 was founded in 1998 and is based in Alexandria, Virginia. Bitrix24 provides a comprehensive suite of tools for businesses to manage their operations effectively. While the platform may not be the perfect fit for every business, it offers many features and benefits that can help businesses streamline their processes and improve collaboration within their teams.

Founded in 2001 and headquartered in Boston, Massachusetts, GoToConnect serves clients globally with a range of features, including video conferencing, screen sharing, call routing, voicemail, call recording, and auto-attendant, among others. These features are designed to enhance overall communication experience for their clients’ businesses. GoToConnect’s focus is on providing businesses with a reliable and robust communication platform that enables them to connect and collaborate more effectively.

LiveAgent is a customer support and helpdesk software that was founded in 2004. It is based in Slovakia, Europe and currently serves over 180 countries worldwide. One of the reasons why clients like LiveAgent is because of its user-friendly interface. Its simple and intuitive design makes it easy for businesses to manage their customer support requests. Additionally, LiveAgent is highly customizable, which allows businesses to tailor the software to their specific needs. Its user-friendly interface and customization options make it a popular choice for businesses of all sizes. However, like any software, it may not be the perfect fit for everyone, and businesses should carefully evaluate their needs before making a decision.

Webex is a popular video conferencing and online meeting platform that has been providing virtual communication solutions for individuals and businesses since 1995. The company is based in San Jose, California, and is a subsidiary of Cisco Systems. One unique feature of Webex is its ability to provide translation services, which can help bridge language barriers during meetings or webinars. It also provides end-to-end encryption for all communications, ensuring that sensitive information is protected from prying eyes. The company focuses on security and user experience has made it a top choice for businesses and individuals looking to communicate virtually.

Zoho Desk was founded in 2016 by Zoho Corporation, a software development company based in Chennai, India. Zoho Desk has gained popularity among its clients due to its comprehensive suite of features that allow businesses to manage customer interactions across multiple channels. Its intuitive interface and customizable workflow make it easy for teams to collaborate and resolve customer issues quickly and efficiently. With features such as automatic ticket routing, prioritization, and escalation, businesses can ensure that customer inquiries are addressed promptly and efficiently.

Talkdesk was founded in 2011. Based in San Francisco, Talkdesk provides contact center solutions for businesses across various industries such as retail, healthcare, and finance. One of the key features of Talkdesk is its ability to support remote work. With the rise of remote work, businesses need a contact center that can be accessed from anywhere, and Talkdesk provides just that. Agents can access Talkdesk’s platform from their computers or mobile devices, making it easy for businesses to maintain operations regardless of where their employees are located. Moreover, their clients appreciate Talkdesk’s reliability, as the platform has a 99.99% uptime guarantee.

Founded in 2000 and headquartered in Hoboken, New Jersey, NICE CXone has a global presence and provides customer experience solutions for a range of businesses. One reason clients prefer NICE CXone is its comprehensive suite of tools and services that manage the entire customer experience journey, including omnichannel routing, analytics, workforce management, automation, and AI-powered insights. Functionally, NICE CXone is a highly scalable platform that can be customized to meet the specific needs of businesses across various industries. It enables businesses to manage customer interactions across phone, email, chat, social media, and other channels.

CallHippo is a cloud-based phone system software that was founded in 2016. The company is based in Wilmington, Delaware, USA, but they provide services to businesses around the world. Their software allows businesses to set up virtual phone numbers in over 190 countries, which is useful for companies with a global presence. Additionally, they also offer integrations with popular CRM and helpdesk software, which makes it easy to manage customer interactions and streamline workflows. Their plans start at $15 per user per month, and they offer a 14-day free trial so that businesses can try out their software before committing to a plan.

VICIDial is an open-source call center software that was founded in 2004 by Matt Florell. It is based in the United States and has gained a significant following for its cost-effective and user-friendly approach to call center management. One of the best aspects of their software is its user-friendly and intuitive design, even for those with little experience in call center software. This makes it an attractive option for businesses seeking a simple yet powerful solution to manage their call center operations.

MiCloud Connect is a cloud-based unified communications and collaboration platform. It was founded in 2001 by a company called Mitel Networks Corporation and is currently headquartered in Dallas, Texas, USA. Its software provides advanced call routing, auto-attendant, and call queuing capabilities, which are essential for customer service departments or call centers. However, like any software, MiCloud Connect has its limitations. For example, its integrations may not be as extensive as some other platforms, and some users have reported occasional glitches or performance issues.

Start Enhancing Your Business’ Customer Communication Processes Today

Looking to enhance your business’s customer communication processes? SmartSites can help take your customer communication game to the next level with our cloud-based call center platforms. Take the first step towards improving your business today by contacting us to learn more about how we can help you leverage our platforms. Our team of experts will answer any questions you may have and guide you through the process. Don’t wait any longer to elevate your customer communication processes – let’s get started!